Cancellation and Returns
1) If the customer cancels 2 hours’
prior the pick-up time, full refund will be provided within 10- 15 business
days of the total trip cost will be deducted.
2) If the customer cancels within 2
hours prior or at the time of pick up time, booking advance amount stated at the
time of booking will be deducted and refund will be made for the remaining
amount if balance.
3) The refunds will be made by online
transfer to the customer’s bank account. No cash refund requests.
4) Cancel of booking during peak season
or weekend may result in 100% deduction of the advance paid.
Refunds
In
case you are eligible for refunds based on the “Cancellation and Returns”
policy given above, then the refund will be remitted back to you in 10-15
working/business days. In case of any issues, write to us at info@Mansi Cabs.com
or call us at the contacts mentioned in Contact Us section of the website.
Special instructions
Driver & car details: These details
will be sent to the customer by Mansi Cabs approximately before half an
hour from the pickup time by SMS and email, if information in SMS differs from
mail, the information given in mail prevails. In some cases, the driver or an
associate of Mansi Cabs may also call in advance to reconfirm with the
customer.
Non receipt of driver and car details:
In such cases the customer needs to contact the support team and mention the
booking reference number.
Demand of money by the driver: The
voucher provided to the customer clearly indicates the items including on his
booking. Any amount over and above this both in terms for distance and duration
and other items such as night charges, driver allowance, toll, taxes, state
taxes, charges on for extra Kms consumed if applicable, charges for extra hours
consumed if applicable parking charges etc which are not included in the
booking amount have to be paid directly to the driver as mentioned below. In
case of any dispute with the driver the customer should reach the support team
of Mansi Cabs or call at our 24 X 7 customer support at the contacts
mentioned in contact us section of the website and mention the booking
reference number.
Payment of extra charges: Any extra
charges applicable have to be paid to the directly in cash to the driver.
Refusal by the driver to deliver
services: The customer to contact the support team of Mansi Cabs.com and
mention the booking reference number. We request you to go through below before
you proceed to book
Cancellation Policy:
Cancellation policy does not apply if
cancelled before 2 hrs. of selected pickup time.
If cancelled within/after 2 hrs. or at
the selected journey time, booking charges will be deducted from the refund
amount as cancellation charges
In case of unavailability of the
personnel who owns the booking or his/her representative at pickup location,
booking charges will be deducted and booking will be considered as cancelled
Mansi Cabs will not be
responsible for any delay or cancellation because of any natural calamity,
riot/strike, traffic jam, etc.
We, Mansi Cabs reserve the right
to change or cancel the booking/vehicle/driver at any point of time.
You can cancel your booking through app
or website only and apply for refund. Refund will be processed as per policy,
please refer cancellation policy in terms and conditions’ section Additional
information:
Booking will be based on Type of Cab
viz. Hatchback/Sedan/SUV/Prime SUV. We do not commit any allotment of the
specific car model. Please mention in the comments if any special requirement
of specific cab model, we will try our best meet the requirement but not
committed.
Cab details will be shared within 30
minutes of your selected pickup time through SMS or app notification
AC in car will be inactive in hilly
areas and extreme weather conditions like snowfall or storms and when vehicle
is not in motion.
For pets’ transportation, INR 1000 will
be charged extra for car detailing. Prior information to be given through
comment in special request section.
Baggage policy works as per below
depending upon car type,
• Hatchback: Sitting Capacity-4, Baggage
Allowance- 1 compact bag
• Sedan: Sitting Capacity-4, Baggage
Allowance- 2 compact bags
• SUV: Sitting Capacity- 6, Baggage
Allowance- 3 compact bags
• Prime SUV: Sitting Capacity-7, Baggage
Allowance- 3 compact bags
• Special request can be mentioned in
special request section while booking. You will be informed in case of
non-compliance. However, luggage is fully dependent upon number of passengers
travelling together, luggage can be adjusted with driver consent.
• Vehicle will be provided as per
availability and there is no commitment on fuel type. However, booking can be
done against special cab type in booking section.
• In case of CNG refilling, it may take
more than 30 minutes due to less number of CNG stations and longer queue.
• Mansi Cabs will not be
responsible in case of any miss of scheduled flight, train or bus. You have to
manage your trip with judgment of traffic and timings and considering delay in
pickup due to traffic, natural calamity, riots, strikes, etc.
• In case of partial payments, advance
payment to be made at the time of pickup to driver.
• Any grievances and suggestions to be
registered within 48 hours of the completion of the trip or during the trip.
• Please collect toll tax receipts from
driver, state tax and extra km charges paid to the driver during in the trip
itself, Mansi Cabs will not liable for any such receipts and payments.
• Between pickup and drop 30 minutes’
break will be taken by the driver for meal at any particular time during the
trip.
