Mansi Loader
Cancellations, Returns, Refunds

Cancellation and Returns

1) If the customer cancels 2 hours’ prior the pick-up time, full refund will be provided within 10- 15 business days of the total trip cost will be deducted.

2) If the customer cancels within 2 hours prior or at the time of pick up time, booking advance amount stated at the time of booking will be deducted and refund will be made for the remaining amount if balance.

3) The refunds will be made by online transfer to the customer’s bank account. No cash refund requests.

4) Cancel of booking during peak season or weekend may result in 100% deduction of the advance paid.


In case you are eligible for refunds based on the “Cancellation and Returns” policy given above, then the refund will be remitted back to you in 10-15 working/business days. In case of any issues, write to us at info@Mansi or call us at the contacts mentioned in Contact Us section of the website.

Special instructions

Driver & car details: These details will be sent to the customer by Mansi Cabs approximately before half an hour from the pickup time by SMS and email, if information in SMS differs from mail, the information given in mail prevails. In some cases, the driver or an associate of Mansi Cabs may also call in advance to reconfirm with the customer.

Non receipt of driver and car details: In such cases the customer needs to contact the support team and mention the booking reference number.

Demand of money by the driver: The voucher provided to the customer clearly indicates the items including on his booking. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable parking charges etc which are not included in the booking amount have to be paid directly to the driver as mentioned below. In case of any dispute with the driver the customer should reach the support team of Mansi Cabs or call at our 24 X 7 customer support at the contacts mentioned in contact us section of the website and mention the booking reference number.

Payment of extra charges: Any extra charges applicable have to be paid to the directly in cash to the driver.

Refusal by the driver to deliver services: The customer to contact the support team of Mansi and mention the booking reference number. We request you to go through below before you proceed to book

Cancellation Policy:

Cancellation policy does not apply if cancelled before 2 hrs. of selected pickup time.

If cancelled within/after 2 hrs. or at the selected journey time, booking charges will be deducted from the refund amount as cancellation charges

In case of unavailability of the personnel who owns the booking or his/her representative at pickup location, booking charges will be deducted and booking will be considered as cancelled

Mansi Cabs will not be responsible for any delay or cancellation because of any natural calamity, riot/strike, traffic jam, etc.

We, Mansi Cabs reserve the right to change or cancel the booking/vehicle/driver at any point of time.

You can cancel your booking through app or website only and apply for refund. Refund will be processed as per policy, please refer cancellation policy in terms and conditions’ section Additional information:

Booking will be based on Type of Cab viz. Hatchback/Sedan/SUV/Prime SUV. We do not commit any allotment of the specific car model. Please mention in the comments if any special requirement of specific cab model, we will try our best meet the requirement but not committed.

Cab details will be shared within 30 minutes of your selected pickup time through SMS or app notification

AC in car will be inactive in hilly areas and extreme weather conditions like snowfall or storms and when vehicle is not in motion.

For pets’ transportation, INR 1000 will be charged extra for car detailing. Prior information to be given through comment in special request section.

Baggage policy works as per below depending upon car type,

• Hatchback: Sitting Capacity-4, Baggage Allowance- 1 compact bag

• Sedan: Sitting Capacity-4, Baggage Allowance- 2 compact bags

• SUV: Sitting Capacity- 6, Baggage Allowance- 3 compact bags

• Prime SUV: Sitting Capacity-7, Baggage Allowance- 3 compact bags

• Special request can be mentioned in special request section while booking. You will be informed in case of non-compliance. However, luggage is fully dependent upon number of passengers travelling together, luggage can be adjusted with driver consent.

• Vehicle will be provided as per availability and there is no commitment on fuel type. However, booking can be done against special cab type in booking section.

• In case of CNG refilling, it may take more than 30 minutes due to less number of CNG stations and longer queue.

• Mansi Cabs will not be responsible in case of any miss of scheduled flight, train or bus. You have to manage your trip with judgment of traffic and timings and considering delay in pickup due to traffic, natural calamity, riots, strikes, etc.

• In case of partial payments, advance payment to be made at the time of pickup to driver.

• Any grievances and suggestions to be registered within 48 hours of the completion of the trip or during the trip.

• Please collect toll tax receipts from driver, state tax and extra km charges paid to the driver during in the trip itself, Mansi Cabs will not liable for any such receipts and payments.

• Between pickup and drop 30 minutes’ break will be taken by the driver for meal at any particular time during the trip. 


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