Cancellation policy does not apply if cancelled before 2 hrs of selected pickup time.

If cancelled within/after 2 hrs or at the selected journey time, booking charges will be deducted from the refund amount as cancellation charges

In case of unavailability of the personnel who owns the booking or his/her representative at pickup location, booking charges will be deducted and booking will be considered as cancelled

mansi cab will not be responsible for any delay or cancellation because of any natural calamity, riot/strike, traffic jam, etc.

We, mansi cab reserve the right to change or cancel the booking/vehicle/driver at any point of time.

You can cancel your booking through app or website only and apply for refund. Refund will be processed as per policy, please refer cancellation policy in terms and conditions’ section

Booking will be based on Type of Cab viz. Hatchback/Sedan/SUV/Prime SUV. We do not commit any allotment of the specific car model. Please mention in the comments if any special requirement of specific cab model, we will try our best meet the requirement but not committed.

Cab details will be shared within 30 minutes of your selected pickup time through SMS or app notification

 AC in car will be inactive in hilly areas and extreme weather conditions like snowfall or storms and when vehicle is not in motion.

For pets’ transportation, INR 1000 will be charged extra for car detailing. Prior information to be given through comment in special request section.

Baggage policy works as per below depending upon car type,

Hatchback: Sitting Capacity-4, Baggage Allowance- 1 compact bag

Sedan: Sitting Capacity-4, Baggage Allowance- 2 compact bags

SUV: Sitting Capacity- 6, Baggage Allowance- 3 compact bags

Prime SUV: Sitting Capacity-7, Baggage Allowance- 3 compact bags

Special request can be mentioned in special request section while booking. You will be informed in case of non-compliance. However, luggage is fully dependent upon number of passengers travelling together, luggage can be adjusted with driver consent.

Vehicle will be provided as per availability and there is no commitment on fuel type. However, booking can be done against special cab type in booking section.

In case of CNG refilling, it may take more than 30 minutes due to less number of CNG stations and longer queue.  

mansi cab will not be responsible in case of any miss of scheduled flight, train or bus. You have manage your trip with judgment of traffic and timings and considering delay in pickup due to traffic, natural calamity, riots, strikes, etc.

In case of partial payments, advance payment to be made at the time of pickup to driver.

Any grievances and suggestions to be registered within 48 hours of the completion of the trip or during the trip. 

Please collect toll tax receipts from driver, state tax and extra km charges paid to the driver during in the trip itself, mansi cab will not liable for any such receipts and payments.

Between pickup and drop 30 minutes break will be taken by the driver for meal at any particular time during the trip.